24/7 AWS Support Team Needed
Employer not named by the sourceRemote
Frontier is not the employer and does not collect applications.
About this role
System Admin, Linux, Cloud Computing, Network Administration, Documentation, AWS Lambda, DevOps, System Administration · My production workloads live on AWS and must stay online around the clock. To keep them healthy, I need a dedicated team—minimum three engineers—whose working hours overlap or align with GMT + 8. Continuous coverage matters more to me than any single person’s heroics, so an organised roster and documented hand-offs are essential.
Core responsibilities • Monitor all AWS resources in real time and respond to alerts within minutes • Diagnose and resolve incidents on EC2, S3, RDS and related services (Linux and Windows stacks are both in play) • Execute routine maintenance: patching, backups, security updates, cost-watch reports • Escalate critical issues to me with clear impact analysis and recovery plan • Keep runbooks, dashboards and tickets updated so the next shift can pick up immediately
Deliverables 1. 24/7 on-call schedule covering every calendar day 2. Shared Slack/Teams or similar channel for live communication 3. Weekly summary report highlighting incidents, root cause, preventive actions and optimisation ideas
Acceptance criteria – Average first response time under 10 minutes for P1 incidents – All incidents resolved or escalated within documented SLA