AI Customer Support Automation
Employer not named by the sourceRemote
Frontier is not the employer and does not collect applications.
About this role
PHP, Data Entry, WordPress, MySQL, API, AI Chatbot Development, AI Integration, AI Automation · I want to automate our first-line customer support so every incoming message on WhatsApp and the website chat widget is routed through an AI that consults our knowledge base and replies instantly.
Scope of interactions • Channel flow: Customer → WhatsApp / web chat → AI assistant → updated knowledge base.
What the assistant must do • Answer FAQs accurately. • Handle account-level inquiries (e.g., order status, subscription details). • Provide personalised product recommendations that link back to our catalogue.
Knowledge base status About 70 % of the material already exists; we will need to audit, clean, and expand it so the AI can retrieve up-to-date answers with full citations.
Technical expectations The solution should integrate with the WhatsApp Business API and an embeddable web chat widget, use retrieval-augmented generation (OpenAI, LangChain, Rasa, or a comparable framework) for traceable responses, log every conversation, and include an admin panel where my team can review chats and edit content. Deployment will be on our AWS account; please ship infrastructure-as-code or detailed setup notes so we can reproduce the environment.
Acceptance criteria 1. Me