Call-Centre Agent Management App
Employer not named by the sourceRemote
Frontier is not the employer and does not collect applications.
About this role
PHP, Mobile App Development, iPhone, Android, Cloud Computing, Agile Development, Git, API Integration, Data Management, iOS · I need a cross-platform mobile application that pulls every piece of my call-centre workflow into one place and runs smoothly on both iOS and Android. The main goal is to give each agent a clear, real-time view of their daily objectives, the material they must use, and how close they are to their performance targets.
What the app must do • Task management – present an actionable to-do list, allow agents to tick items off, and trigger push reminders before anything slips. • Script uploading – let team leaders or administrators drop new talk-tracks (PDF, DOCX, or plain text) into a web console and have them appear instantly inside the app. • Lead tracking – import leads (CSV or API), let agents update status after every call, and automatically count completed calls toward daily/weekly goals. • Objection-handling support – surface the right rebuttal script or live-chat prompt whenever an agent flags that they need help.
User roles & permissions • Agent: sees only their own tasks, leads, scripts, and KPI dashboard. • Team Leader: assigns tasks, uploads scripts, and monitors live performance across their team. • Administrator: full control over users, data sources, and