Cloud Support Engineer
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About this role
Cloud Computing, Troubleshooting, Technical Writing, Technical Support, Cloud, Cloud Security, DevOps, System Administration · First line of defense for hosting and infrastructure support tickets across Swift Tech Co.'s managed client environments, uptime, backups, and the 2am page that shouldn't have needed to happen. Responsibilities • Triage and resolve hosting/infrastructure support tickets • Monitor uptime and backup jobs across managed client environments • Escalate infrastructure incidents to the DevOps team with a clear writeup • Maintain runbooks for common support scenarios