Custom Luxury Retail Management System Development
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About this role
Full Stack Development, REST API · Luxury Watch & Jewellery ERP + CRM – Full-Stack Development
We are looking for an experienced Full-Stack Development Team / Developer to build a custom Luxury Watch & Fine Jewellery ERP + CRM platform for a retail and wholesale business.
The system will combine CRM, omnichannel lead management, serialized inventory, POS, sales, repairs, memos/consignment, financing, purchasing, invoicing, customer management, and third-party integrations into one centralized platform.
The goal is to create a modern, scalable and secure business management system specifically designed for high-value watches and jewellery. Core Modules
1. CRM & Lead Management
* Omnichannel lead capture * Shopify abandoned checkout leads * Instagram DM integration * WhatsApp Business integration * Podium Calls & Webchat integration * Unified customer profiles * Automatic lead assignment * Follow-up tasks and reminders * Kanban-style sales pipeline * Complete activity timeline
2. Watch & Jewellery Inventory
* Unique watch serial number tracking * Brand, model/reference, condition and year * Box & papers/warranty tracking * Service history * Jewellery karat and weight tracking * Diamond 4Cs * GIA/IGI/HRD certifi