LiveChat Multilingual Support Agent
Employer not named by the sourceRemote
Frontier is not the employer and does not collect applications.
About this role
PHP, Testing / QA, Customer Support, Software Architecture, Technical Support, Customer Service, Customer Experience · I need a reliable chat specialist to take care of day-to-day customer conversations through our LiveChat dashboard. The focus is straightforward general customer service—answering product questions, assisting with basic account issues, and keeping the overall tone friendly and professional.
Key points • Platform: LiveChat (please be comfortable navigating its agent console). • Multilingual support: At minimum, handle English plus one additional language fluently; let me know which languages you cover. • Service hours: We’ll start with a fixed weekly schedule that we can fine-tune once I see your availability and response times. • Quality standards: Average first reply under two minutes during shift, clear grammar, and respectful tone in every interaction. • Reporting: Brief end-of-shift summary noting any recurring issues or feedback worth escalating.
Right now I’m not looking for automated replies or exporting chat transcripts, but if you’re experienced in those areas, mention it—we may expand features later.
When you apply, include: 1. Languages you can support confidently. 2. Relevant LiveChat or similar platform experience. 3. Your typical weekly hours of availab