Mobile App Customer Chat Assistant
Employer not named by the sourceRemote
Frontier is not the employer and does not collect applications.
About this role
Mobile App Development, iPhone, Android, Customer Support, iPad, Customer Service, Intercom, Chatbot · I need a personable, detail-oriented assistant to handle live customer service chats that come through our mobile app. Almost every message you will receive falls into one of two categories: customers wanting real-time order tracking information or customers requesting a return or refund.
Our in-app chat is the sole channel you will use; no email or social media queues to juggle. I will provide access to our order-management dashboard and step-by-step refund guidelines so you can locate tracking numbers quickly, verify delivery status, and submit return labels or refund approvals without delay.
Consistency matters: replies must stay under two minutes during your shift, use a friendly tone, log any escalations for me to review, and close each conversation only after confirming the customer is satisfied.
Deliverables • Live chat coverage during the agreed-upon hours inside the mobile app • Accurate order-tracking updates pulled from our system • Proper initiation of return/refund workflows following the script I provide • End-of-day summary noting chat volume, common issues, and any tickets that still need follow-up
If you already know tools such as Zendesk Chat