Odoo-WhatsApp Support Ticket Integration

PHP, Python, Customer Support, Software Architecture, ERP, Odoo, API, Sales Management · I already run Odoo and have an approved Meta WhatsApp Business number; what I’m missing is a clean bridge between the two so every customer WhatsApp message can raise, update, and close a support ticket inside Odoo while staying linked to the Sales module.

What I need you to do • Connect the Meta WhatsApp Business API to my existing Odoo instance. • Configure a ticketing workflow that opens a new ticket whenever a customer WhatsApp chat starts, keeps the full message history, and lets my agents reply from inside Odoo. • Make sure each ticket can be converted to or linked with a Sales order/quotation so we keep commercial context at hand. • Test the entire flow end-to-end (incoming message → ticket → agent reply → closure) and document the steps so I can reproduce the setup on staging later.

Optional enhancements such as live-chat widgets or automated replies could be added later, but they aren’t part of this first milestone. The focus right now is reliable customer-support ticketing tied to Sales.

If you have proven experience with Meta API approval, Odoo studio/custom modules, and webhooks, let’s get this integration wrapped up quickly and cleanly.