Omnichannel Hospitality Chatbot Integration
Employer not named by the sourceRemote
Frontier is not the employer and does not collect applications.
About this role
PHP, JavaScript, Customer Support, Software Architecture, HTML, Lead Generation, AI Chatbot Development, Chatbot Integration · I need a single chatbot experience that meets the expectations of my hospitality audience on three fronts—my website, Instagram, and WhatsApp—while letting me manage everything from one dashboard. The goal is personal in nature, yet it still has to feel every bit as polished as a full-scale hospitality brand.
Core tasks the bot must perform: • Answering FAQs in a friendly, brand-consistent tone • Capturing and tagging new leads so I can follow up later • Providing round-the-clock customer support without human intervention
For the build, I am open to solutions such as Dialogflow, ManyChat, Meta’s WhatsApp Business API, or a custom stack that achieves the same seamless handoff between channels. What matters is a unified workflow where I can edit intents, update responses, and pull conversation analytics from one place—even on mobile.
Deliverables 1. Fully deployed chatbot on my website (widget or embedded), Instagram DM, and WhatsApp Business number 2. Centralized dashboard with user-friendly flow editor and lead export/reporting features 3. Tested scenarios covering at least 30 common hospitality FAQs, opt-in lead capture, and automated escalation to email when needed