Part-Time Chat Support
Employer not named by the sourceRemote
Full StackFreelance and contract gigs
Frontier is not the employer and does not collect applications.
About this role
PHP, JavaScript, Copywriting, Customer Support, HTML, Customer Experience · I’m looking for reliable help to cover incoming chat messages on a part-time basis. The sole focus is “membalas chat saja”—responding promptly, politely, and accurately to each inquiry that comes through our online chat channel.
Scope • Work is strictly part-time; hours can be arranged in advance so we both know the schedule. • All communication happens via our web-based chat tool; no phone calls, social media, or email follow-ups are required. • Typical questions involve basic product information and order status. A knowledge base and scripted replies are already prepared—your job is to read, adapt where necessary, and send. • Escalate any issue you’re unsure about to me through the internal notes function.
What I provide • Full onboarding to the chat platform. • Quick-reference FAQ and sample responses. • A direct line to me for any clarifications during your shift.
What I expect • Fast typing and clear written Indonesian. Basic English is a plus but not mandatory. • Consistency: log in on time for every agreed shift. • Professional yet friendly tone in every chat.
If you enjoy straightforward administrative work and are comfortable focusing exclusively on ch