Phone & Email Support Agents
Employer not named by the sourceRemote
Frontier is not the employer and does not collect applications.
About this role
PHP, XML, Mobile App Development, Shopping Cart Integration, Asterisk PBX, Phone Support, VoIP, Customer Service, Email Handling, Zendesk · I need dependable customer-service pros to become the friendly voice on the phone and the calm, helpful presence in our inbox. The work is focused purely on handling customer inquiries—answering questions, resolving small issues, and making sure every caller or writer ends the interaction feeling heard and satisfied.
Communication channels are limited to phone and email only, so you can concentrate on clear conversations and well-written replies without juggling live chat. I’ll supply scripts, a knowledge base, and access to our VoIP and ticketing tools; you bring the patience, product curiosity, and a proven track record in similar call-center or remote-support roles.
Please keep your application simple: tell me about your experience, the industries you’ve served, and any platforms you already know (Zendesk, Freshdesk, RingCentral, or similar). No elaborate proposals required.
Deliverables I’ll measure: • Answer or return 100 % of calls within the agreed SLA • Respond to every email inside one business hour • Send a concise end-of-day log of issues resolved and follow-ups needed
A brief training and shadow period will get you up to speed, after which you’ll operate indep