Quality Systems SaaS Platform Customer Success Specialist
Employer not named by the sourceRemote
Frontier is not the employer and does not collect applications.
About this role
PHP, Website Design, Project Management, Data Entry, Customer Support, Software Architecture, Technical Support, HTML, SaaS, Customer Success · Temporary Customer Success Consultant – Quality Management SaaS Platform
We are looking for a Customer Success Consultant / Quality Management Specialist to work with us on a temporary project basis
The main objective is to help our existing customers successfully adopt and use our online Quality Management Platform on a regular basis.
Project Responsibilities
Following up with assigned customers regularly. Monitoring customer usage and engagement with the platform. Helping customers during the initial implementation and onboarding period. Assisting customers with entering their quality-related data and records into the system. Explaining platform features and helping users understand how to use them correctly. Following up on pending customer tasks and required entries. Identifying customer difficulties, questions, and recurring issues. Providing a short summary of customer progress, issues, and required follow-ups.
Preferred Experience
Experience in one or more of the following is preferred:
ISO 9001 ISO 22000 Food Safety Management Systems Quality Management Systems Customer Success / Customer Support
We are looking for someone who is: Organized and proactive Good at com