WhatsApp Tech Support FAQ Bot
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Frontier is not the employer and does not collect applications.
About this role
PHP, C Programming, Software Architecture, C++ Programming, Twilio, API Integration, Chatbot Integration, Chatbot Development · I want to automate our technical-support channel on WhatsApp so customers can get instant answers to their most common questions without ever waiting for a live agent. The flow should be entirely rule-based: the bot simply matches incoming messages to a predefined set of question-and-answer pairs and replies with the correct solution. No natural-language processing is required at this stage; clear, deterministic logic is preferred because it keeps maintenance simple and ensures answers remain accurate.
I will supply the full list of frequently asked questions (FAQs) and their responses. Your job is to build the WhatsApp Business API (or a reliable provider such as Twilio or 360dialog) integration, create the decision tree that recognises each FAQ keyword or short phrase, and return the configured project so I can deploy it on my own server/account.
Deliverables • Fully working, rule-based WhatsApp chatbot connected to my verified number • Configuration file or lightweight admin panel where I can edit FAQ entries and responses • Simple escalation command that forwards the chat to a human agent when the user types something like “agent” or “help” • Basic logging so I can revi